Technical Chef

Description

About the Role

- Develop Technical Services in Malaysia while simultaneously ensuring seamless integration between customer-focused technical support and the CGIC educational and inspirational mandate.

- Plays a pivotal role in driving technical excellence, customer experience, operational consistency and capability‑building across Malaysia.

- Support in promoting the Barry Callebaut brands locally, while contributing to its international reputation. The role focuses on delivering customer sessions, offering technical expertise, developing products, and providing training, with a special emphasis on strengthening the brand locally while contributing to global initiatives when needed.

Key Responsibilities Include:

- Advise customers on optimal product range for their equipment, processes, and operating constraints.

- Provide technical support to new and existing customers; address application challenges for industrial and gourmet chocolate and coatings.

- Identify and develop new market opportunities via product trials, plant visits, and customer technical collaborations.

- Support project managers and cross‑functional teams (Marketing, Sales, CCA chefs, CI&TS global & regional teams).

- Conduct technical training sessions and product demonstrations across the region.

- Deliver internal capability building for CI&TS teams, ensuring alignment with global Technical Services standards.

- Country focus but not exclusive: Malaysia

- OEM support

- CPG Global – regional & local support

- Distributor training

- Distributor chef training

- Internal sales team training

- Inspiration & Co creations sessions

- Recipe development

About you:

- Travel requirements: 50% travel time estimated

- Strong communication skills required to communicate with customers and internal shareholders.

- Problem-solving skills, be proactive providing solutions, suggestions, feedback to make us trusted partners.

- Time management skill to contact and deliver possible efficient and alternative solutions to the customer timely.

- Ability to work independently and under pressure, willingness to learn and take over new responsibilities and challenges.

- Demonstrates collaborative leadership, fostering strong partnerships across technical teams, sales, and marketing.

- Demonstrates collaborative leadership, fostering strong partnerships across technical teams, sales, and customer-facing functions to deliver seamless solutions.

- Exhibits strategic thinking and the ability to align technical service initiatives with broader business goals, ensuring value creation for both customers and the organization.

- Shows adaptability and resilience in dynamic environments, managing multiple priorities while maintaining focus on quality and customer satisfaction.

- Possesses excellent communication and influencing skills, capable of translating complex technical concepts into actionable insights for diverse stakeholders.

- Encourages innovation and continuous improvement, promoting a culture of learning and knowledge sharing within the team and with customers.

- Maintains a customer-centric mindset, proactively anticipating needs and providing solutions that strengthen trust and long-term relationships.

- Displays emotional intelligence and cultural sensitivity, essential for working across AMEA markets and engaging with diverse teams and clients and facing functions to deliver seamless solutions.

- Exhibits strategic thinking and the ability to align technical service initiatives with broader business goals, ensuring value creation for both customers and the organization.