Housekeeping Supervisor

Description

· Manage all aspects of a hotel related to the hotel’s Housekeeping department, including supervising staff, maintaining cleanliness standards, manage budgets, and overseeing supply inventory.

· Conduct training and provide coaching to housekeeping staff to ensure adherence to departmental standards and procedures.

· Schedule staff and ensure adequate staffing levels within the department at all times to support efficient daily operations.

· Conduct daily staff briefing.

· Develop and implement operational procedures; assign daily duties and coordinate the activities of housekeeping staff.

· Assign duties and inspect work performed to ensure compliance with departmental standards and procedures.

· Conduct regular inspections of guest rooms, public areas to ensure high standards of cleanliness, hygiene, and maintenance.

· Manage the inventory of all cleaning supplies, linens, equipments, room amenities, purchase new stock and arrange for equipment maintenance.

· Perform administrative duties such as but not limited to reporting, filing, documenting, maintaining records, and handling telephone calls.

· Ensure the proper image is being maintained by all team members with respect to grooming, uniform standards, and personal hygiene.

· Resolving customer complaints related to Housekeeping services in a professional manner.

· Address maintenance issues and report them to the Maintenance department.

· Ensure all activities comply with health, safety, and departmental standards and policies.

· Collaborate with other departments to ensure facilities are maintained to high standards.

· Attends and participates in meetings as required.

· To perform any other duties as directed by management.

· You may also be assigned other administrative and/or operational duties from time to time by the Management.

Specialization: Hospitality & Tourism