Customer Service Officer

Description

- Respond to any inquiries, issues, or concerns raised by customers in a professional manner

- Identify and assess customer needs to ensure satisfaction, resolve customer complaints and issues promptly and effectively

- Conduct LIVE sessions on Shopee, Facebook, Instagram, or other social media platform

- Maintain good relationships with potential customers

- Provide accurate information about products, services, and company policies

- Work closely with team members to support and manage corporate events professionally when required

- Handle daily customer service operations efficiently and professionally

- Assist in shooting short-form content (photos/videos) for social media purpose

- Support live-selling and promotional content creation, including behind-the-scenes and product highlight videos

Additional Responsibilities (E-Commerce Support):

- Support shooting content (I.e general modelling )

- Assist customers with order status, payment issues, delivery tracking, returns, and refunds

- Support online promotions, campaigns, and live-selling activities

- Update customer records and order information accurately in the system

Job Requirements:

- Previous customer service experience is an advantage (fresh graduates are welcome)

- Minimum SPM qualification

- Willing to work 6 days per week

- Able to work on shifts:

- Morning shift: 9.00am – 5.00pm

- Afternoon shift: 12.30pm – 6.00pm

- Night shift: 8.00pm – 9.30pm (Work From Home)

- Basic computer skills and familiarity with social media/e-commerce platforms will be an advantage

- Good communication skills and customer-oriented mindset

18 days Public Holidays, Staff Purchase Benefit, Yearly Bonus, Career Advancement and etc.

Job Type: Full-time

Benefits

- Maternity leave

- Opportunities for promotion

- Professional development

Work Location: In person