Description

We are seeking a friendly and service-oriented Guest Services Associate to join our team at The Luma Hotel in Kota Kinabalu, Sabah. In this full-time position, you will be the first point of contact for our guests, ensuring they have an exceptional experience from check-in to check-out.

Job Task:

Welcoming and checking in guests, providing a warm and personalised greeting
Handling guest enquiries and requests in a courteous and efficient manner
Provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Liaising with various departments (e.g., Housekeeping, Maintenance) to fulfill guest requests and ensure smooth operations.
Accurately manage cash drawer and credit card system

Qualifications

Previous experience in a customer-facing role in the hospitality/tourism/airline industry
Excellent communication and interpersonal skills.
Proficiency in English, Malay, and other international languages (eg, Korean, Chinese)
Flexibility to work based on roster, including weekends and holidays

What we offer

At HH HOME HOTEL SDN. BHD., we are dedicated to creating a positive and rewarding work environment for our employees. In addition to a competitive salary, we offer:

Opportunities for career development and advancement
Comprehensive health and wellness benefits
A fun and dynamic company culture
Uniform is provided

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM1,900.00 per month

Work Location: In person

: Location

Kota Kinabalu, Sabah

: Job Type

FULL_TIME

: Company

HH HOME HOTEL SDN BHD

Updated on May 04, 2026

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Description

Job Task:

Work Location: In person

Location

Job Type

Company

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