Merchant Onboarding Executive

Description

About Us

This role exists to ensure every new merchant is properly guided, coordinated, and activated from onboarding start to go-live, including all required third-party integrations.

Your Day-to-Day:

- Act as the first point of contact for new merchants entering onboarding

- Send welcome message within SLA (≤1 day) and guide merchants through onboarding journey

- Merchant Coordination & Data Collection

- Third-Party Application & Integration Ownership

- Cross-Functional Coordination

- Timeline & Pipeline Management

- Merchant Communication

- Quality Control & Documentation

- Go-Live & Closure

What You Bring to the Table:

- Minimum 1 year of experience in (Onboarding / operations / coordination / customer-facing role)

- Experience with- Payment gateway or delivery platform coordination (preferred)

- F&B / retail merchants (preferred)

- Experience handling multi-party coordination is a strong advantage

- Onboarding pipeline and task coordination (CRM tools)

- Third-party application handling (payment, delivery, integrations)

- Basic understanding of POS onboarding flow and dependencies

- Strong ownership and follow-through (drives completion across multiple stakeholders)

- Clear, structured, and proactive communication

- Strong prioritisation and timeline management

What We Have For You:

- Competitive salary package and benefits.

- Internal transfer opportunities as we grow and scale.

- Hybrid-mode work arrangement & flexible hours.

- Casual dress code practice.

- Career development, training opportunities.

- Young and fun culture.