Sales Executive – Southern Region Retail Operations

Description

Sales & Performance Follow-Up

• Monitor daily sales performance of assigned outlet and counters in Johor / Southern region.
• Follow up with outlet supervisor, promoters, and retail staff on daily sales achievement.
• Assist in pushing monthly sales targets for assigned locations.
• Identify weak sales performance and propose action plans.
• Prepare weekly sales summary and basic performance analysis for management.

Outlet & Counter Operations

• Support daily operation of SKS City Mall outlet and other assigned Johor / Southern region locations.
• Visit outlets and counters when required to check operation standards.
• Ensure staff follow company SOP, customer service standard, grooming, and sales process.
• Assist in handling operational issues such as staff shortage, display issues, stock issues, customer complaints, and promotion execution.
• Report urgent issues to management with proposed solutions.

Stock Coordination & Replenishment

• Coordinate with warehouse / HQ for stock replenishment, stock transfer, and new arrival distribution.
• Monitor fast-moving and slow-moving products at assigned locations.
• Follow up on low-stock items and ensure best sellers are replenished on time.
• Check stock display, size availability, and product arrangement.
• Assist in checking stock discrepancies and stock movement issues.

Staff / Promoter Follow-Up

• Follow up with outlet supervisor, promoters, and retail staff on attendance, discipline, grooming, and sales performance.
• Assist in coaching staff on product knowledge, new arrivals, promotions, and selling points.
• Support management in handling staff issues, replacement needs, leave, and performance matters.
• Ensure staff submit daily updates, sales feedback, and customer feedback when required.

Visual Merchandising & Display

• Check product display, mannequin styling, cleanliness, price tags, promotion tags, and POSM.
• Ensure new arrivals and campaign items are displayed properly.
• Submit outlet / counter photos during visits.
• Highlight display improvements needed and follow up until completed.

Department Store / Mall Coordination

• Coordinate with department store PIC, mall management, or counter PIC when required.
• Assist in follow-up for promotions, events, fairs, stock-in, display changes, and operation updates.
• Maintain good working relationship with department store / mall PIC.
• Report any instruction or issue from mall / department store to HQ.

Reporting & Follow-Up

• Prepare daily / weekly sales and operation reports.
• Update pending issue list and follow up until resolved.
• Submit stock updates, staff updates, display photos, promotion updates, and sales feedback.
• Provide clear updates to management without waiting to be chased.
• Report problems together with suggested solutions.

Campaign & Promotion Support

• Assist in executing festive campaigns, mall promotions, department store promotions, roadshows, and outlet campaigns.
• Ensure promotion mechanics, price tags, signage, and display are correctly implemented.
• Follow up with staff to push campaign items and new arrivals.
• Collect feedback after campaigns and suggest improvements.

Requirements

• Minimum SPM / Diploma / Degree in Business, Retail Management, Marketing, or related field.
• At least 1–3 years of experience in retail sales, fashion retail, department store, consignment counter, retail operations, or sales support.
• Experience in fashion, apparel, beauty, lifestyle, or department store retail will be an advantage.
• Based in Johor Bahru / Southern region, or willing to travel within Johor when required.
• Able to communicate with outlet supervisor, promoters, retail staff, department store PIC, warehouse, and HQ team.
• Good follow-up skills and able to solve issues independently.
• Able to use Microsoft Excel / Google Sheets for basic reporting.
• Responsible, proactive, fast-moving, and detail-oriented.
• Able to work independently without repeated chasing.
• Able to work in a fast-paced retail environment.
• Able to communicate in English and Bahasa Malaysia.
• Able to communicate in Mandarin will be an advantage, as the role may need to communicate with Mandarin-speaking customers, staff, and business partners.

Key Skills Needed

• Retail sales follow-up
• Outlet / counter operations
• Stock replenishment coordination
• Staff and promoter communication
• Department store / mall coordination
• Visual display checking
• Basic Excel / Google Sheets reporting
• Campaign execution
• Problem solving
• Fast follow-up attitude
• Mandarin communication will be an advantage

Specialization: Retail & Consumer Products