Customer Service Administrator

Description

Job description

No prior experience required – we are willing to provide training to the right candidate.Language proficiency: Must be able to communicate effectively in English, Malay, and Chinese.Strong learning ability and a fast learner, capable of adapting to new tasks quickly.Excellent communication skills for clear interactions with team members and customers.Ability to multitask and manage multiple responsibilities efficiently.Strong problem-solving skills with a proactive approach to challenges.Administrative skills and attention to detail in managing office tasks.

Requirements

Customer Interaction:Handle customer inquiries, complaints, and requests via phone, email, and in-person. Provide timely and accurate information and solutions. Escalate complex issues to appropriate personnel. Administrative Tasks:Manage customer databases and records. Process orders, invoices, and other administrative documents. Maintain accurate records and reports. Handle data entry and filing. Problem Solving and Resolution:Identify and resolve customer issues efficiently and effectively. Ensure customer satisfaction with products or services. Provide feedback on customer service processes to improve efficiency. Communication:Communicate effectively with customers, colleagues, and supervisors. Maintain a professional and positive demeanor in all interactions. Other Duties:Attend to walk-in customers and provide good customer service. Liaise and coordinate between vendors. Manage after-sales service. Generate invoices, quotes, and purchase orders. Any other ad hoc and administration duties as assigned.

Benefits

Employee DiscountsProviding discounts on products or services that company offers.Bonus OpportunitiesBonus structures based on performance or company success are also a great incentive.Positive Company CultureCollaborative and supportive work environment, where teamwork and open communication are valued.Paid Time OffGenerous vacation days, sick leave, and personal days.Career Development and Learning OpportunitiesTraining programs and professional development stipends.Work Anniversary CelebrationsCelebrate with team parties, customized gifts, or additional time off.

Additional Information

• Age Range of Candidate: 18 to 25 years old
• Experience: 1 year(s)
• Specific Work Location: -

Required Qualification

Primary / Secondary School / SPM / "O" Level

Position

Fresh / Entry Level