Hotel Operation Manager

Description

JOB DESCRIPTION

Core Responsibilities

- Operational Excellence & F&B: Oversees the successful execution of all hotel departments, including Front Office, Housekeeping, Maintenance, Security, and F&B Outlets, ensuring all areas meet Boutech brand standards and service readiness.

- Strategic Financial Management: Contributes to strategic plans to achieve operational objectives. Monitors and analyzes key performance indicators such as Occupancy (OCC), Average Daily Rate (ADR), RevPAR, and Total Revenue to drive profitability and growth.

- Financial & Procurement Oversight: Assists in budget monitoring, cost control, and managing ordering/purchasing needs across all operational departments to ensure resource efficiency and compliance with financial policies.

- Human Resources & Leadership: Supports HR functions, including hiring, scheduling, and conducting thorough orientations for new team members. Fosters team growth through training, mentorship, and career development while enforcing discipline and company policies.

- Performance & Productivity: Communicates clear job expectations; plans, monitors, and reviews job contributions to enhance morale, productivity, and team efficiency.

- Guest Relations & Quality Control: Monitors guest surveys and reviews, proactively contacting guests to resolve issues. Analyzes trends to implement changes that enhance the guest experience and property reputation.

- Compliance & Safety: Establishes and enforces safety and security procedures in coordination with the HR Department, ensuring full compliance with legal regulations and timely reporting of incidents.

- Administrative Accuracy: Audits reservations and guest requests to ensure 100% accuracy and timely execution by respective departments.

- Emergency Management: Maintains a calm, organized presence when investigating and handling complaints, disturbances, or emergencies during shifts.

JOB REQUIREMENTS

- Education & Experience: * Possess at least a Diploma or Degree in Hospitality, Business, or a related field.- Minimum of 4-5 years of working experience in the hotel industry, with a strong understanding of hotel management practices.

- Language Proficiency: * Mandarin is a MUST (due to 80% of our client base originating from China, Taiwan, Hong Kong, and Vietnam).- Proficiency in English and Bahasa Malaysia is required.

- Technical Skills: * Extensive hands-on experience in managing hotel operations, including F&B, Finance, and HR coordination.- Proven ability to analyze and optimize OCC, ADR, and Revenue metrics.

- Soft Skills: * Exceptional leadership abilities with great attention to detail.- Strong negotiation, communication, and relationship-building skills.

- Comfortable working in a fast-paced environment with evolving requirements and a strong initiative to drive change.

Specialization: Hospitality & Tourism