Information Technology Support Specialist

Description

The IT Support Specialist is an on-site role that provides end user level 1 & 2 support in a team setting. The environment is a hybrid Mac and Windows fleet with enterprise collaboration tools (e.g. Microsoft 365, Box, Zoom), supported by formal IT policies and controls across access, operations, change management, and data communications.

Responsibilities

• Troubleshoot PC & Mac workstation issues for level 1 and 2
• Administrate Entra, Office 365 accounts and 3rd party system services
• Follow standard IT procedures such as change control, problem escalation, task prioritization, and asset management
• Provide support for enterprise productivity and collaboration tools (e.g., email, Teams-style collaboration, file sharing, and common business apps)
• Resolve technical issues remotely via remote command line utilities
• Assist in setting up Audio/Visual presentations.
• Track issues via ticketing system
• Customize and ship laptops
• Continually educate oneself and stay abreast of latest technical offerings
• Escalate issues when appropriate
• Participate in process improvements (automation/ scripts where appropriate), service reviews, and tooling enhancements.
• Follow security policies and reinforce good practices (MFA adoption, safe handling of devices/data, phishing vigilance)
• SharePoint site build and integration across tenants (for AI-readiness)
• Plan and implement site structure
• Configure and maintain site permissions
• Set up and manage access requests
• Coordinate SharePoint access limitation / security requirements

Key Qualifications

• Ability to troubleshoot Macs (OS X) and PC systems (Windows 11)
• Ability to troubleshoot mobile email (iPhone and Android)
• Troubleshoot Adobe Creative Cloud applications
• Advanced knowledge of Microsoft Productivity suite software (Outlook, Word, Excel,)
• Microsoft 365 administration experience (e.g., user/group/license support), collaboration platform support.
• Working knowledge of modern SharePoint permissions and sharing models
• Understanding of information architecture concepts
• Understand networking concepts (Network+ level)
• Ability to communicate in English, Mandarin is a plus, given the need to support cross-border collaboration within the region.
• Customer Service Oriented and experience working in corporate enterprise
• Ability to read and understand technical manuals and guides
• Familiarity with Mac imaging software like Munki, Casper, etc.
• Scripting ability (PowerShell, python) a plus but not required

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Category

IT & Technology

Sub Category

Database, Analytics & BI

Remote Job

no